Scheduled Helpdesk Tickets

Using this PowerTool you can create helpdesk tickets that are scheduled to be created at a later date. Scheduled tickets must be assigned to a client and can be set to be generated at anytime in the future.

Set-Up

From the PowerTools dashboard, click on the Scheduled Ticket tile:

Ensure the Tool is switch on and click Save:

Viewing and Creating Scheduled Tickets

In WHMCS, please search for the client for whom you wish to create the ticket and view their client summary. In the Other Actions box, you will see the Scheduled Tickets option. The number in brackets is how many scheduled tickets this client already has,

Click the Scheduled Tickets link to view the list:

The Cancel button will return you to the Client Summary page. Click on the ‘Create Scheduled Ticket’ button to create the ticket.

Fill in the ticket details and set the date and time you want the ticket to be created. Click on ‘Add’ to create the ticket. The ticket will now appear in the clients scheduled ticket list:

You can edit or delete the ticket if required by clicking on the edit icon.

On each WHMCS Cron cycle, if any Scheduled Tickets ‘Create’ on date are in the past, the ticket will be created and the entry removed from the list.

View all Scheduled Tickets

You can view all scheduled tickets for all clients by selecting the tile from the PowerTools main dashboard:

Troubleshooting

Tickets are created on each Cron cycle. If you have your cron set to run every 5 minutes, then it may be up to 5 minutes before the ticket is created past it’s set time.

If your scheduled tickets are not generated within the correct cron cycle, please check that your cron php timezone settings match the timezone set in WHMCS. See this article: https://docs.whmcs.com/troubleshooting/troubleshoot-cron-issues/system-timezone-issues/

If the tickets are not generated at all, please ensure the PowerTool is actually enabled (see the start of this article).